Shipping policy
All products are made on demand, and within a maximum period of 10 working days they will be made available to the courier company.
Taxes/customs are the responsibility of the buyer.
The website administrator will not be responsible for errors caused in delivery when the delivery address entered by the USER/CLIENT in the order form does not correspond to reality or has been omitted.
Deadlines may vary for logistical reasons or due to force majeure. In cases of delivery delays, the website administrator will inform its USERS/CLIENTS as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment in which the courier agency makes the product available to the USER/CLIENT, which is materialized through the control system used by the transport company.
Delays in delivery will not be considered in cases where the order has been made available to the USER/CUSTOMER by the carrier within the deadline and has not been delivered due to a cause attributable to the USER/CUSTOMER.
Delivery data, non-deliveries and product losses
The administrator of the website contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at ensuring that delivery takes place.
If after 7 days after the order has been dispatched for delivery, the delivery has not been arranged, the USER/CUSTOMER must contact the administrator of the website.
If the USER/CUSTOMER does not proceed in this way, after 10 working days from the order being dispatched for delivery, it will be returned and the USER/CUSTOMER must bear the costs of shipping and returning the order, as well as any associated management costs.
If the reason for the failure to deliver is the loss of the order, MUNDO GEEK SPA will begin an investigation, which will delay the delivery of the order by one to three weeks, a circumstance that the administrator will resolve with the client.
Diligence in delivery
The USER/CLIENT must check the good condition of the order before the transport, on behalf of the administrator of the website, makes the delivery of the requested product, indicating on the delivery note any anomaly that may be detected in the order.
If later, once the products have been reviewed, the USER/CLIENT detects any incident such as signs of having been manipulated or any damage caused to it by the shipment, he/she undertakes to communicate it to the administrator within a period of 15 days from delivery, via email: contacto@mundogeek.cl.
Taxes/customs are the responsibility of the buyer.
The website administrator will not be responsible for errors caused in delivery when the delivery address entered by the USER/CLIENT in the order form does not correspond to reality or has been omitted.
Deadlines may vary for logistical reasons or due to force majeure. In cases of delivery delays, the website administrator will inform its USERS/CLIENTS as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment in which the courier agency makes the product available to the USER/CLIENT, which is materialized through the control system used by the transport company.
Delays in delivery will not be considered in cases where the order has been made available to the USER/CUSTOMER by the carrier within the deadline and has not been delivered due to a cause attributable to the USER/CUSTOMER.
Delivery data, non-deliveries and product losses
The administrator of the website contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at ensuring that delivery takes place.
If after 7 days after the order has been dispatched for delivery, the delivery has not been arranged, the USER/CUSTOMER must contact the administrator of the website.
If the USER/CUSTOMER does not proceed in this way, after 10 working days from the order being dispatched for delivery, it will be returned and the USER/CUSTOMER must bear the costs of shipping and returning the order, as well as any associated management costs.
If the reason for the failure to deliver is the loss of the order, MUNDO GEEK SPA will begin an investigation, which will delay the delivery of the order by one to three weeks, a circumstance that the administrator will resolve with the client.
Diligence in delivery
The USER/CLIENT must check the good condition of the order before the transport, on behalf of the administrator of the website, makes the delivery of the requested product, indicating on the delivery note any anomaly that may be detected in the order.
If later, once the products have been reviewed, the USER/CLIENT detects any incident such as signs of having been manipulated or any damage caused to it by the shipment, he/she undertakes to communicate it to the administrator within a period of 15 days from delivery, via email: contacto@mundogeek.cl.